Football.com is committed to responsible gambling. We believe that the vast majority of our players enjoy the experience of betting in a safe and controlled manner. However, we recognize that gambling can have a harmful impact on a small number of people.
If you or someone you know is struggling with a gambling problem, we encourage you to seek help. There are many resources available online, one such organization is listed below:
GambleAlert
Website: https://gamblealert.org/index.php
Phone : +2349162957989
email: [email protected]
Gambling problems can have a significant impact on the player's friends and family. If you are concerned that one of your friends or family members may be struggling with a gambling problem, here are some signs to look for:
If you are concerned that someone you know may have a gambling problem, it is important to talk to them about it in a sensitive and supportive way. You can start by expressing your concern and letting them know that you are there for them. You can also offer to help them find resources for gambling addiction treatment.
It is important to remember that you are not alone. There are many people who struggle with gambling problems, and there is help available. By talking to someone and seeking professional help, you can help your friend or family member get the treatment they need.
You can also contact Football.com Customer Care for help and guidance.
1) Click here to connect via Live Chat
2) Email us at [email protected]
Take control now using the following tool.
Self-exclusion: A Tool to Help You Take Control of Your Gambling
Q: What is Self-Exclusion?
A: Self-exclusion is a tool designed by Football.com that allows players to temporarily suspend betting activity on their Football.com accounts for a specified period. During this time, players will not be able to bet or play games, but they can still log in to withdraw any remaining balance. As per Football.com risk management procedures, the balance will not be withdrawable if it has not been previously staked. Accounts cannot be re-enabled until the time period has expired. The user decides the duration of self-exclusion.
Q: What is Withdrawable Balance?
A: Withdrawable Balance is the amount available to withdraw from your Football.com account.
In order to proceed with your withdrawal, your all-time withdrawal amount must be below 2 times your all-time Total Stake or Total Winnings amount.
You can view your Withdrawable Balance on your Withdrawal page
Q: How can I opt in for Self-Exclusion?
A: You can opt-in for Self-Exclusion via the Responsible Gaming option under About Us, via the Football.com account. Click here for detailed step-by-step guidance to opt-in for Self-Exclusion.
Q: What happens to open bets when opting for Self Exclusion?
A: Open bets will settle as they normally do. However, the user who has opted for Self Exclusion will not be able to view them.
Q: What happens to funds when opting for Self Exclusion?
A: During the period of Self Exclusion, users can still log in to withdraw any remaining balance in their Football.com wallet. However, as per Football.com risk management procedures, the balance will not be withdrawable if it has not been previously staked.
Q: How can I close my account?
To close or deactivate your account, please contact our Customer Care team. They will verify your identity and then forward your request to the relevant department.